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SUMMARY:Handle with Care (tm): Staff safety and defusing situations where individuals are aggressive | Online
DESCRIPTION:Hosted by David Cherry and Associates \nWorkers in many settings are facing increasing aggression from service users and other members of the public. This training will provide the participants with practical skills to help stay safe at work and to settle and calm aggressive individuals. \nThe training will cover: \n\nPreparing to work in a difficult environment\nMinimising risk\nLegal issues\nGuidelines for managing difficult situations\nGeneral principles for managing difficult behaviour\nUsing language that does not create resistance\nA suggested structure for some difficult conversations\nDealing with individuals according to their different anger triggers and\nCommunication skills and strategies for defusing situations where individuals may be aggressive\n\nDetailed notes will be provided. \nTarget audience: Staff in health\, education\, housing\, homelessness and local government \nClick here for more information and to register
URL:https://murrayphn.org.au/event/handle-with-care-tm-staff-safety-and-defusing-situations-where-individuals-are-aggressive-online/
CATEGORIES:External event
ATTACH;FMTTYPE=image/jpeg:https://murrayphn.org.au/wp-content/uploads/2024/05/event-external.jpg
ORGANIZER;CN="David Cherry and Associates Pty. Ltd.":MAILTO:david@davidcherry.com.au
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