Contact us - Murray PHN

Murray PHN welcomes feedback, which helps us to reflect on and improve our work. We also welcome the opportunity to collaborate and share. There are several ways that you can contact us, including via one of our four regional offices, or you can find the right support by selecting from the options listed below.

To make a complaint, first read our policy, which outlines how our Complaints and Investigation Officers will handle and record your complaint on our complaints register.

If you have a complaint about a PHN or the PHN Program, read the Department of Health’s Primary Health Networks Program Complaints Policy, which describes the process used by the Department to acknowledge, review and resolve complaints which are related to the PHN Program.

If you would like to disclose information about illegal or improper conduct such as the misappropriation of funds in Murray PHN or Murray PHN funded services, read our Whistleblower Policy to find out more.
While Murray PHN is not directly involved in the provision of clinical services across our region, we recognise our responsibility to ensure safe and high-quality healthcare is being delivered through our commissioning and coordination activities.

Murray PHN commissioned service providers are required to act on and report notifiable clinical incidents.

To report a clinical incident, fill in the notifiable event (clinical) reporting form.

For more information
While Murray PHN is not directly involved in the provision of services across our region, we recognise our responsibility to ensure safe and high-quality services and programs are delivered through our commissioning and coordination activities.

Murray PHN’s commissioned service providers’ responsibilities and requirements for Notifiable Event monitoring, reporting and management are outlined in the following policies, which foster consistency across all Murray PHN programs, including where programs are delivered via a digital health platform. The procedure that commissioned providers are required to follow is also included.
- Clinical Governance Framework, November 2021
- Procedure – Notifiable Event Reporting Requirement’s for Commissioned Providers Procedure
Report a Notifiable Event – Clinical
- Policy – Notifiable Event – Clinical
To report a Clinical Notifiable Event, fill in the Notifiable Event (Clinical) Reporting Form.

Report a Notifiable Event – Non-Clinical
- Policy – Notifiable Event – Non-Clinical
To report a Non-Clinical Notifiable Event, fill in the Notifiable Event (Non-clinical) Reporting Form.
As a registered stakeholder, you can join Murray PHN in contributing to the innovations and solutions on how healthcare is shaped across the region. Registration is free, and open to organisations and individuals involved in primary healthcare in the Murray PHN region who would like to participate in local and regional efforts to address health needs and improve health outcomes. All applications are approved by Murray PHN’s Board.

Registered stakeholder benefits include:
- Opportunities to have your say on local health priorities and health system issues, and participate in initiatives to improve healthcare service delivery in your local area
- Involvement in communities of practice, educational and professional development activities (CPD)
- Opportunity to contribute to the Clinical and Community Advisory Council Committees
- Subscription to the Murray PHN Newsletter
Register now
- Organisation Stakeholder Registration Form
- Individual Stakeholder Registration Form
Murray PHN is a primary health commissioning organisation, funded predominantly by the Commonwealth Government.

As a general rule, Murray PHN does not sponsor events, activities or individuals.

While requests for sponsorship will not be supported, we encourage any organisation seeking primary health funding to register at https://www.eprocure.com.au/murrayphn/ for information on tenders being issued.

If you would like further details on Murray PHN, visit our About Us page.
Media enquiries

Murray PHN Communications team handles all media enquiries and requests for interview in a timely manner. Email us at communications@murrayphn.org.au or call 03 4408 5613 during normal business hours.

Newsletter submissions

If you would like to submit an article for consideration in our weekly newsletter, email enews@murrayphn.org.au

Find us on socials

To stay in the loop with our projects and activities, follow us on social media:
- Facebo ok
- Twitter (X)
- LinkedIn
Murray PHN complies with the Australian Privacy Principles and relevant legislation dealing with privacy in Australia.

To make improvements to our website and for statistical purposes, we use Google Analytics to collect information about how people are interacting with our site. This information will not ordinarily be personal information and includes:
- device IP address (collected and stored in an anonymised format)
- search terms and pages visited
- date and time when pages were accessed
- time spent on page and exit rate
- referring domain and out link if applicable
- device type, operating system and browser information
- geographic location (city).
When specific personal information is requested, for example registering for a CPD event or subscribing to our newsletter, your personal information will only be collected in accordance with the Murray PHN Privacy Policy.

Can’t find what you’re looking for?

Simply email us at info@murrayphn.org.au