MyMedicare - Murray PHN

MyMedicare is a system of voluntary patient registration (VPR), that aims to strengthen the relationship between patients, their general practice, general practitioner (GP) and primary care teams.

Registered practices have access to the triple bulk-billing incentives for longer Medicare Benefits Schedule telehealth services for their eligible registered patients. As at March 2024, seventy-six per cent of practices in the Murray PHN region are registered for the system.

It has been designed to rollout in stages, with additional incentives to be introduced later in the year.

MyMedicare timeline

For information and support

The General Practice Aged Care Incentive supports general practices to deliver regular, proactive services and care planning to older people living in residential aged care homes.

The General Practice in Aged Care Incentive Program Guidelines are now available.

Services Australia have published information for practices about the process in PRODA and HPOS to register the practice to participate in the General Practice in Aged Care Incentive, and how to link Responsible Providers and patients.
- Steps required to add the MyMedicare General Practice in Aged Care Incentive
- Adding the MyMedicare General Practice in Aged Care Incentive
More information is available:
- General Practice in Aged Care Incentive | Australian Government Department of Health and Aged Care
- General Practice in Aged Care Incentive – Health professionals – Services Australia
To register your practice, you must:
1. make sure you are eligible
2. link an organisation in PRODA to Health Professional Online Services (HPOS).
3. access the Organisation Register in HPOS to register your practice and link your eligible providers.
4. Add the MyMedicare program in your Organisation Site Record by selecting it in the Program Registration tab.
Download our step-by-step guide: How to register for MyMedicare

Access Services Australia’s Checklist and steps to register for MyMedicare on the Organisation Register

Practice Registration Frequently asked questions
Patient registration for MyMedicare is open to people with a Medicare card and Department of Veterans’ Affairs (DVA) Veteran Card.

For more information on eligibility please visit the Department of Health and Aged Care MyMedicare website.

There are a number of ways patients can register with your practice:
- Patients can register via their Medicare Online Account or the Express Plus Medicare mobile application. Practice staff will then accept the registration in the MyMedicare system.
- Your practice may start the registration in MyMedicare. This will trigger a registration in your patients’ Medicare Online Account or Express Plus Medicare mobile application, which they can then complete.
- You may provide patients with the patient registration form to fill out at your practice. By signing the form, patients are giving consent to participate in MyMedicare with your practice. Practice staff will then complete the registration in the MyMedicare system.
Patient registration Frequently asked questions

Registering your patients in residential aged care homes

Services Australia’s e-Learning guide MYMED02-MyMedicare-Managing patient registrations
Benefits for patients:
- greater continuity of care with their registered practice, improving health outcomes
- longer MBS-funded telephone calls (Levels C and D) with their usual general practice
- triple bulk billing incentive for longer MBS telehealth consultations (Levels C, D and E) for children under 16, pensioners, and concession card holders
- if they live in a residential aged care home, more regular visits from their GP and better care planning, from August 2024
- if they visit hospital frequently, connections to more appropriate care in general practice, from the 2024-25 financial year.
Benefits for practices:
- more information about regular patients, making it easier to tailor services to fit the patient’s needs.
- the new longer telehealth items linked to MyMedicare outlined above.
- the General Practice in Aged Care Incentive from 1 August 2024, which will support regular health assessments, care plans and regular GP visits for people in residential aged care homes.
- new blended funding payments to support better care in the community for people with complex, chronic disease who frequently attend hospitals. These arrangements will roll out progressively across the country over three years from the 2024–25 financial year.
- Chronic Disease Management items linked to a patient’s registration in MyMedicare from November 2024, to support continuity of care for people with chronic and complex conditions. Patients who are not registered in MyMedicare will still be able to receive Chronic Disease Management items from their usual GP.
- MyMedicare registration for residents of aged care homes
- MyMedicare implementation checklist for general practice (Nov 2023)
- MyMedicare Practice Matters document (Sept 2023) – which includes CAT4 Recipes to identify patients you may want to register
- Quality Improvement Data Cleansing Guide (July 2023) – will assist your practice with data cleansing activities which align with the MyMedicare program
- MyMedicare GP toolkit
- MyMedicare Registration Form
- MyMedicare DL brochure
- MyMedicare – Poster 1
- MyMedicare – Social tiles
- MyMedicare practice registration – Frequently asked questions
- MyMedicare patient registration – Frequently asked questions
- MyMedicare key messaging for staff and patients
- Introducing MyMedicare – Fact sheet
- Registering in MyMedicare – Fact sheet
- Checklist and steps to register for MyMedicare on the Organisation Register
- MYMED02-MyMedicare-Managing patient registrations (Services Australia’s a e-Learning Guide)
- MBS item numbers
Murray PHN Quality Improvement Consultants are available for support throughout the transition to MyMedicare.

How we can support you:
- Develop a library of practical data-driven improvement PDSA activities (Plan-Do-Study-Act) for practices to enhance registration
- Develop a MyMedicare Toolkit for practice support staff to support identification of priority populations for registration
- Tips and tricks on getting registered
- Connecting to you eLearning and resources
- Linking your practice to digital health support
- Data cleansing and clinical coding support
Email mymedicare@murrayphn.org.au

If you haven’t registered for MyMedicare, help is available. Contact gpsupport@murrayphn.org.au for more information, support or resources.