Digital health maturity assessments

Through regular assessments, tailored resources and training, Murray PHN supports local providers – allied health, aged care, general practice and pharmacy – to measure and improve their digital health maturity.

What is digital health maturity?

Digital health maturity describes how effectively an organisation uses digital tools, data and systems to deliver safe, connected and efficient care. It’s more than simply having clinical software; it’s about how well these tools are integrated into everyday practice and across the patient journey.

A digitally mature practice is one that has a digital culture and leadership; who engages patients in digital offerings, such as virtual care through telehealth and remote monitoring services; sends secure communications and optimises the use of My Health Record; has cybersecurity essentials in place and participates in continuous quality improvement (QI) activities.

Digital health maturity assessments

Australia’s National Digital Health Strategy (2023-2028) recognises the need for an uplift in digital health maturity to deliver a more connected and person-centred health system. PHNs have partnered with Semantic Consulting to provide digital health maturity assessments using a framework that aligns with internationally recognised digital health maturity concepts (including those described by the Global Digital Health Partnership) and refined using insights from Australian organisations.

The assessments are completed via invite-only surveys, which seek to understand infrastructure, technology, meaningful use, readiness and willingness for digital change, digital literacy and clinical leadership. By completing the assessment, practices can gain insights into what’s working well and where improvements can be made to create efficiencies, implement safer workflows and deliver more coordinated care. Practices will also see where they sit on the digital maturity scale — Foundational, Intermediate or Advanced.

Key points for participating practices

  • participation is voluntary and confidential (Semantic Consulting privacy policy)
  • it takes less than 20 minutes to complete the assessment
  • you will receive an individual digital health action plan – noting for general practices, each action is mapped to related criteria from the RACGP Standards for general practice, 5th edition.

Practice-level benefits:

  • Better workflows and reduced admin: Integrated digital processes save time, reduce duplication and support consistent, reliable care.
  • Improved data quality: Accurate, structured data supports clinical decision making, QI activities and accreditation requirements.
  • Stronger cyber security: Mature digital systems help protect patient information and reduce risk.

Patient-level benefits:

  • Smoother care experiences: From appointments to follow-up, consumers experience clearer communication and more connected care.
  • Improved safety: Accurate information shared between providers means fewer gaps, delays or repeated tests.
  • Better access: Digital systems support telehealth, ePrescribing and patient-centred communication options.

Health system-level benefits:

  • More coordinated care across providers through secure and consistent information sharing.
  • Better population health planning enabled by reliable, high-quality practice data.
  • Improved efficiency and sustainability by reducing duplication and manual processes.

Contact

If your practice is ready to strengthen digital health systems, our digital health team can help you understand your current maturity, identify actions and resources, so that you can deliver smarter and safer patient care. For support, email: digitalhealth@murrayphn.org.au

Last Update: March 20th, 2026

Murray PHN acknowledges its catchment crosses over many unceded First Nations Countries, following the Dhelkunya Yaluk (Healing River).

We pay our respects and give thanks to the Ancestors, Elders and Young people for their nurturing, protection and caregiving of these sacred lands and waterways, acknowledging their continuing cultural, spiritual and educational practices.

We are grateful for the sharing of Country and the renewal that Country gives us. We acknowledge and express our sorrow that this sharing has come at a personal, spiritual and cultural cost to the wellbeing of First Nations peoples. We commit to addressing the injustices of colonisation across our catchment, and to listening to the wisdom of First Nations communities who hold the knowledge to enable healing. We extend that respect to all Aboriginal and Torres Strait Islander peoples.