Digital health maturity assessments

Through regular assessments, tailored resources and training, Murray PHN supports healthcare providers to measure and improve their digital health maturity.

Assessments have been conducted across four sectors:

  • Allied health
  • Community pharmacy
  • General practice
  • Residential aged care.

The assessments give services a practical way to see what is working well on the ground, where digital tools are helping day-to-day care, and where more support may be needed.

What is digital health maturity?

Digital health maturity is about how well digital tools, systems and data are being used in everyday healthcare. It is not just about having the technology available; it is about whether it fits into real workflows and helps staff deliver care safely and efficiently.

From a practical, on-the-ground perspective, a digitally mature organisation typically:

  • has leaders and staff who are confident using digital health tools in daily work
  • uses digital tools in ways that make patient care and communication easier
  • makes practical use of My Health Record and other national digital health programs where they add value
  • keeps cybersecurity front of mind as part of everyday practice
  • uses data to understand what is happening locally and where improvements can be made.

About the assessments

Murray PHN works with Semantic Consulting to run the Digital Health Maturity Assessments, using a framework that is nationally aligned and practical for local healthcare settings. The assessments look at six areas that affect how digital health works in day-to-day practice:

  1. Infrastructure
  2. Technology
  3. Meaningful Use
  4. Readiness for Change
  5. Digital Literacy
  6. Clinical Leadership

Participating organisations receive an action plan they can use to guide practical digital improvement in their own setting.

Assessment results

Murray PHN conducted Digital Health Maturity Assessments in 2023 and again in 2026 across allied health, community pharmacy, general practice and residential aged care.
The results will show what has changed over time, where services are gaining confidence, and where extra support may be useful. This helps Murray PHN plan digital health support that reflects what providers are experiencing on the ground across the region.

Stay tuned for the 2023–2026 results dashboard.

Contact

If your practice is ready to strengthen digital health systems, our Digital Health team can help you understand your current maturity, identify actions and resources so that you can deliver smarter and safer patient care. For support, email: digitalhealth@murrayphn.org.au

Last Update: August 18th, 2026

Murray PHN acknowledges its catchment crosses over many unceded First Nations Countries, following the Dhelkunya Yaluk (Healing River).

We pay our respects and give thanks to the Ancestors, Elders and Young people for their nurturing, protection and caregiving of these sacred lands and waterways, acknowledging their continuing cultural, spiritual and educational practices.

We are grateful for the sharing of Country and the renewal that Country gives us. We acknowledge and express our sorrow that this sharing has come at a personal, spiritual and cultural cost to the wellbeing of First Nations peoples. We commit to addressing the injustices of colonisation across our catchment, and to listening to the wisdom of First Nations communities who hold the knowledge to enable healing. We extend that respect to all Aboriginal and Torres Strait Islander peoples.