Digital health maturity assessments

Through regular assessments, tailored resources and training, Murray PHN supports local providers – including allied health, aged care, general practice and pharmacy – to measure and improve their digital health maturity.

Following the successful rollout of the 2023 Digital Health Maturity Assessment, Murray PHN is again inviting residential aged care facilities, community pharmacies and allied health providers to take part. Invitations will be emailed on 26 March 2026. If you do not receive your individual link, contact our Digital Health team. General practice assessments will open on 28 April 2026.

What is digital health maturity?

Digital health maturity has shifted from being a purely technical consideration to a key strategic factor in strengthening health system resilience. It describes how effectively an organisation uses digital tools, data and systems to deliver safe, connected and efficient care. It’s more than simply having clinical software; it’s about how well these tools are integrated into everyday practice and across the patient journey.

A digitally mature practice:

  • has strong digital culture and leadership
  • engages consumers in digital tools (telehealth, electronic requests and ePrescriptions)
  • optimises My Health Record
  • maintains essential cybersecurity
  • participates in continuous quality improvement.

Achieving this requires:

  • registering and configuring digital health tools
  • embedding digital workflows into clinical software
  • training staff and building capability
  • monitoring use and embedding continuous improvement
  • ensuring cybersecurity and compliance with national standards.

Digital health maturity assessments

Australia’s National Digital Health Strategy (2023-2028) recognises the need for an uplift in digital health maturity to deliver a more connected and person-centred health system. PHNs have partnered with Semantic Consulting to provide digital health maturity assessments using a framework that aligns with internationally recognised digital health maturity concepts (including those described by the Global Digital Health Partnership) and refined using insights from Australian organisations.

The assessments are completed via invite-only surveys, which seek to understand:

  • infrastructure
  • technology
  • meaningful use
  • readiness and willingness for digital change
  • digital literacy
  • clinical leadership.

By completing the assessment, practices can gain insights into what’s working well and where improvements can be made to create efficiencies, implement safer workflows and deliver more coordinated care. Practices will also see where they sit on the digital maturity scale — Foundational, Intermediate or Advanced.

Key points for participating

  • Participation is voluntary and confidential (Semantic Consulting privacy policy)
  • The customisable survey assesses core components of digital health maturity
  • It takes less than 20 minutes to complete the assessment
  • You will receive an individual digital health action plan – noting for general practices and pharmacy, each action is mapped to related to practice standards.

Practice-level benefits

  • Better workflows and reduced admin: Integrated digital processes save time, reduce duplication and support consistent, reliable care
  • Improved data quality: Accurate, structured data supports clinical decision making, QI activities and accreditation requirements
  • Stronger cyber security: Mature digital systems help protect patient information and reduce risk

Consumer-level benefits

  • Smoother care experiences: From appointments to follow-up, consumers experience clearer communication and more connected care
  • Improved safety: Accurate information shared between providers means fewer gaps, delays or repeated tests
  • Better access: Digital systems support telehealth, ePrescribing and patient-centred communication options

Health system-level benefits

  • More coordinated care across providers through secure and consistent information sharing
  • Better population health planning enabled by reliable, high-quality practice data
  • Improved efficiency and sustainability by reducing duplication and manual processes

Resources

Contact

If your practice is ready to strengthen digital health systems, our Digital Health team can help you understand your current maturity, identify actions and resources so that you can deliver smarter and safer patient care. For support, email: digitalhealth@murrayphn.org.au

Last Update: April 16th, 2026

Murray PHN acknowledges its catchment crosses over many unceded First Nations Countries, following the Dhelkunya Yaluk (Healing River).

We pay our respects and give thanks to the Ancestors, Elders and Young people for their nurturing, protection and caregiving of these sacred lands and waterways, acknowledging their continuing cultural, spiritual and educational practices.

We are grateful for the sharing of Country and the renewal that Country gives us. We acknowledge and express our sorrow that this sharing has come at a personal, spiritual and cultural cost to the wellbeing of First Nations peoples. We commit to addressing the injustices of colonisation across our catchment, and to listening to the wisdom of First Nations communities who hold the knowledge to enable healing. We extend that respect to all Aboriginal and Torres Strait Islander peoples.