Handle with Care ™: Staff safety and defusing situations where individuals are aggressive | Online

Hosted by David Cherry and Associates

Workers in many settings are facing increasing aggression from service users and other members of the public. This training will provide the participants with practical skills to help stay safe at work and to settle and calm aggressive individuals.

The training will cover:

• Preparing to work in a difficult environment
• Minimising risk
• Legal issues
• Guidelines for managing difficult situations
• General principles for managing difficult behaviour
• Using language that does not create resistance
• A suggested structure for some difficult conversations
• Dealing with individuals according to their different anger triggers and
• Communication skills and strategies for defusing situations where individuals may be aggressive

Detailed notes will be provided.

Target audience: Staff in health, education, housing, homelessness and local government

Click here for more information and to register