Mental health services – referral information

This page provides an overview of free mental health services across each local government area (LGA), supporting GPs and health professionals to connect people to appropriate care, including Murray PHN funded mental health services, alongside the Medicare Mental Health phone service and other referral pathways.

• Urgent support

  Immediate danger or emergency

  If the person is at immediate risk to life or safety, including imminent risk of harm to self or others. Call 000 (Emergency services).

  Urgent mental health assessment (no immediate danger)

  If the person is experiencing or at risk of serious mental health concerns and requires urgent assessment but are not in immediate danger:

  Local acute and specialist mental health triage phone services:

  24/7 phone service for people of all ages, providing urgent mental health assessment and connection to care.

  • North East – Albury Wodonga Health Mental Health Triage Line 1300 104 211
  • Central Vic – Bendigo Health Mental Health Triage Line 1300 363 788
  • Goulburn Valley – GV Health Mental Health Triage Line 1300 369 005 
  • North West – Mildura Base Public Hospital Mental Health Triage Line 1300 366 375

  Crisis support and advice (anytime):

  • Lifeline – 13 11 14
  • Suicide Call Back Service – 1300 659 467
  • Kids helpline – 1800 55 1800
  • 13YARN – 13 92 76
• Non-urgent support

  For people who are not in immediate danger but need support or help to find the right service, the options below can assist.

  Medicare Mental Health Phone Service

  A free, confidential phone service that helps connect people to mental health support through assessment and referral, supporting access to the right support at the right time.

  • Monday to Friday 8.30am to 5pm.
  • Available to GPs, health professionals, self-referrals and carers
  • Can be used when support is needed or when unsure where to refer
  • Note this is not a crisis service.

  Call or refer to connect someone with support: 1800 595 212

  This service is suitable when the person is not in immediate danger. For urgent situations, refer to the urgent support options above.

Referral guides by LGA

Click on the LGA relevant to you below to access a downloadable guide, that outlines urgent and non-urgent referral pathways, including Murray PHN funded mental health services.

Central Victoria	Goulburn Valley	North East Victoria	North West Victoria
City of Greater Bendigo Gannawarra Shire Loddon Shire Macedon Ranges Shire (to Woodend) Mount Alexander Shire Shire of Campaspe	City of Greater Shepparton Shire of Mitchell Shire of Moira Shire of Murrindindi Shire of Strathbogie	Alpine Shire Benalla Rural City City of Albury and Wodonga Indigo Shire Rural City of Wangaratta Shire of Mansfield Shire of Towong	Rural City of Mildura Rural City of Swan Hill *Robinvale Shire of Buloke

Note when documents are printed, they are uncontrolled. Refer to Murray HealthPathways for the most up-to-date clinical guidance and referral criteria.

Murray PHN map showing sub regions