Telehealth

When a health provider cannot see a patient in person, virtual or telehealth consultations via phone or video can be highly valuable – especially during emergencies and natural disasters.

Beyond the benefits seen during the COVID-19 pandemic, telehealth improves access to primary care for vulnerable populations, enhances privacy, reduces travel costs and supports collaboration among multidisciplinary teams.

While many video conferencing systems exist, Murray PHN has partnered with healthdirect to offer general practices in the region free access to the Healthdirect Video Call platform. Practices are not required to use Healthdirect, but any chosen system must meet clinical standards and comply with privacy laws.

For a printable MBS Quick Guide that includes telehealth items numbers and rebates, visit our MBS webpage.

Last Update: November 24th, 2025

Murray PHN acknowledges its catchment crosses over many unceded First Nations Countries, following the Dhelkunya Yaluk (Healing River).

We pay our respects and give thanks to the Ancestors, Elders and Young people for their nurturing, protection and caregiving of these sacred lands and waterways, acknowledging their continuing cultural, spiritual and educational practices.

We are grateful for the sharing of Country and the renewal that Country gives us. We acknowledge and express our sorrow that this sharing has come at a personal, spiritual and cultural cost to the wellbeing of First Nations peoples. We commit to addressing the injustices of colonisation across our catchment, and to listening to the wisdom of First Nations communities who hold the knowledge to enable healing. We extend that respect to all Aboriginal and Torres Strait Islander peoples.