NASH PKI certificates and PRODA

A National Authentication Service for Health Public Key Infrastructure or NASH PKI Certificate is used by healthcare organisations to maintain access to important digital health services such as electronic prescribing, My Health Record, secure messaging and Healthcare Identifiers (HI).

The security of people’s health information is critical, which is why healthcare organisations must have a current NASH certificate to continue using digital services.

NASH is used by healthcare provider organisations and supporting organisations to authenticate and securely access digital health services, digitally sign documents and other transactions, and encrypt health information for secure exchange.

Watch the video below or go to National Authentication Service for Health (NASH) and Public Infrastructure Key (PKI) – Health professionals – Services Australia to learn the steps to renew your NASH PKI certificate.

PRODA

Provider Digital Access (PRODA) – Services Australia is an online identity and authentication system. It lets you securely access a number of government online services including Health Professionals Online Services (HPOS), Medicare online, Practice Incentives Program and the My Health Record Provider Portal.  

To access services using PRODA, you need to register as an individual to get your own account. You will still need to register as an individual before registering an organisation in PRODA to access available services on their behalf. 

Ensure that you understand and fulfill the requirements to manage your organisation in PRODA. 

Extensive educational resources on PRODA and other Services Australia health programs and services, including My Medicare, HPOS, MBS and incentive programs) can be found at Health Professional Education Resources.

Resources

For support

For all enquiries relating to installing your NASH PKI certificate, contact your software provider. For all others, contact the PRODA team at Services Australia on 1800 700 199 between 8am to 5pm, Monday to Friday or proda@servicesaustralia.gov.au.

For assistance navigating Health Professional Online Services (HPOS) contact Services Australia via phone, email or post. 

Murray PHN’s Digital Health Team can also provide support and resources to assist practices to understand, download or review SHA-2 NASH PKI certificates e: digitalhealth@murrayphn.org.au 

Last Update: August 7th, 2025

Murray PHN acknowledges its catchment crosses over many unceded First Nations Countries, following the Dhelkunya Yaluk (Healing River).

We pay our respects and give thanks to the Ancestors, Elders and Young people for their nurturing, protection and caregiving of these sacred lands and waterways, acknowledging their continuing cultural, spiritual and educational practices.

We are grateful for the sharing of Country and the renewal that Country gives us. We acknowledge and express our sorrow that this sharing has come at a personal, spiritual and cultural cost to the wellbeing of First Nations peoples. We commit to addressing the injustices of colonisation across our catchment, and to listening to the wisdom of First Nations communities who hold the knowledge to enable healing. We extend that respect to all Aboriginal and Torres Strait Islander peoples.